Frequently Asked Questions (FAQ)

Select from one of the categories below to see the faq for that category. If you don't find what you are looking for, please feel free to contact us directly. But please remember we are all volunteers and might be on a bike ride somewhere etc or or even asleep (depending on when you send the form!).

To open a topic, click the grey bar. Click the question in bold text to see the answer(s)

  • LOGGING IN TO RIDERZONE
    • Q: My login doesn't seem to work: what can I do?
      A: If your login doesn't work there are a few possibilities:
      • Check that you are entering characters in the right case: passwords are case sensitive. eg: 'SuperRider1; is not the same as 'superrider1;
      • You registered as a rider but haven't paid the entry fee yet.
        Solution: Pay now
      • You have several email address and are using the wrong one as your username:
        Solution: check the email message that you received after registering as a rider
      • None of the above - maybe there's a bug!
        Solution: Please get in touch directly and tell us about the problem.
    • Q: I forgot my password - What can I do ?
      A: Try the 'Find my password ' link on the 'rider login' page
    • Q: I want to change my password - What can I do ?
      A: Login to the RiderZone with your current username/password and select 'Edit my profile' and you can change it there
  • REGISTRATION
    • Q: Why can't I use the same email for my family/group?
      A: The conditions for permission to use the public roads and to get insurance require us to be able to identify every rider individually and we use the email address as the unique identifier for each rider. In this case we cannot allow more than one registration with the same email address. You can get additional emails free from hotmail/outlook, gmail and others, which you can arrange to 'forward' to your own email address.
    • Q: I didn’t get an an acknowledgment of my registration; what has gone wrong?
      A: Email servers are getting increasingly sensitive to an email that looks like it might be spam. Please look in your spam/junk email folder and search for the ‘From' address containing 'riponrotarybikeride.org' Also please put mailbot@riponrotarybikeride.org in your 'whitelist'/'approved sender list' (if you know how to do it) and/or add it to your email contact list.
  • PAYING
    • Q: How can I pay for a family/group of riders?
      A: You can do this by purchasing 'Gift Tokens' for each of your party to use when registering themselves.
    • Q: Using my own PayPal account just 'hangs' and does not complete payment. What can I do?
      A: When paying online, try selecting the Credit Card option instead of using your PayPal account to pay. In recent times, PayPay does not show this option to users with their own paypal, overruling the settings on our paypal business account. You may be able to beat this by using a different browser from the one you normally use for PayPal. If you have registered and received your Rider ID, you can get back into the online payment flow using this link
      Alternatively, you can pay by bank transfer directly to our bank. Here are the details:
      Bank Name:  Barclays
      Account name:  Ripon Rotary Trust Fund
      Sort Code:  20-37-13
      Account number:  00245348
  • RIDERZONE
  • EMAIL LISTS
    • Q: How can I unsubscribe from the newsletter?
      A: If we are sending you too much stuff, you can easily unsubscribe from the list. In the newsletter menu on the website you will see the item “Enough already!” Clicking this item will present you with a form to enter your email address and your address will be removed when you submit the form.
      If you change your mind, just sign up again.
Ripon Rotary Club FAQ